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Time Limits
Filing the Claim
Documentation Requirements
How DATS Will Handle Your Claim
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Time Limits
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The bill of lading contract specifies that the claim must be received by the carrier within
9 months after the delivery of property or, in the case of non-delivery, within 9 months after
a reasonable time for delivery has elapsed.
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Filing the Claim
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Only the shipper, the consignee, or a third party that has claim or title to the freight may
file a claim.
You must file your claim with the origin or destination
carrier or with the carrier on whose line the loss or damage occurred, if known.
To file a claim with DATS Trucking, please mail
your claim to:
DATS Trucking, Inc.
P.O. Box 910550
St. George, UT 84791-0550
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Documentation
Requirements
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The following documentation is required for your claim to be processed: |
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A claim statement showing
the merchandise that was lost or damaged and how the amount of the claim was determined.
The statement can be filed on the "Standard Form for Presentation
of Loss and Damage Claim". This form can be obtained from your local DATS office or by calling
435-673-1886 and one will be mailed to you.
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A bill of lading
or consignee's copy of the delivery receipt showing that DATS Trucking transported the freight.
A copy of the bill of lading must be provided if the DATS PRO number (shown on the delivery
receipt) is not known.
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A delivery receipt
with the loss or damage noted on it or a copy of the DATS Trucking Inspection Report as evidence
of loss or damage.
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An invoice or other
document establishing your cost for the lost or damaged freight or an invoice for repairs made
to restore the merchandise to its original condition.
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The following documents
by themselves are not sufficient for a claim.
* Bad order reports
* Appraisal reports or repair estimates
* Notations of exceptions on delivery receipts
* Inspection Reports or requests
* Proof of delivery requests.
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How
DATS Will Handle Your Claim
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Once your claim has been received DATS Trucking will acknowledge it within 30 days. If the proper
documentation was not sent with the claim, a request will be made at that time for you to provide
the additional documentation needed to process your claim.
DATS Trucking will attempt to settle your claim within 60 days.
Investigation of some claims may take longer. If your claim cannot be settled within 120 days,
DATS will notify you what needs to be done to conclude your claim. Failure to provide the necessary
documentation required can lead to the declination of your claim for lack of proof.
DATS Trucking may refer your claim to other carriers if they were involved in the transport
of the shipment. You will be notified if this is done. It generally takes longer to investigate
a claim where more than one carrier is involved than it does if DATS Trucking is the only carrier
involved.
We ask your understanding if a delay occurs in the settling of your claim. You may request a
status and update on your claim by calling us at (435) 673-1886 and asking for the claims department
or you may write us concerning the status of your claim:
DATS Trucking, Inc.
Attn: Cargo Claims
P.O. Box 910550
St. George, UT 84791-0550
Please include the DATS PRO and/or the DATS claim number in all correspondence.
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